Privacy Policy

We collect information to provide better services to our users: • Personal Information: Name, email address, phone number, and company details when you sign up or contact us. • Call Data: Voice recordings, transcripts, and metadata from calls processed through our AI agents (only with your consent). • Usage Data: How you interact with our platform, including IP address, browser type, and access times. • Technical Data: Device information, operating system, and network data for service optimization.

We use your information for: • Service Delivery: To provide, maintain, and improve our AI voice agent services. • Communication: To send service updates, respond to inquiries, and provide customer support. • Analytics: To understand usage patterns and improve our platform's performance. • AI Training: To enhance our Arabic language models (anonymized and aggregated data only). • Compliance: To meet legal obligations and enforce our terms of service.

We implement industry-standard security measures: • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256). • Access Controls: Strict role-based access with multi-factor authentication. • Saudi Data Residency: Data is stored in Saudi Arabia-based servers to comply with local regulations. • Regular Audits: Security assessments and penetration testing. • Backup & Recovery: Automated backups with disaster recovery procedures. We retain your data only as long as necessary for service provision or as required by law.

We may share data with trusted partners: • Cloud Infrastructure: AWS/Azure for hosting (with data residency in Saudi Arabia). • Analytics Tools: For service improvement and performance monitoring. • CRM Integrations: When you connect third-party tools (Salesforce, HubSpot, etc.). • Payment Processors: For billing and subscription management. We ensure all third parties comply with strict data protection standards and never sell your data.

Under Saudi Arabia's PDPL and international standards, you have the right to: • Access: Request a copy of your personal data. • Correction: Update or correct inaccurate information. • Deletion: Request deletion of your data (subject to legal retention requirements). • Portability: Receive your data in a structured, machine-readable format. • Opt-Out: Unsubscribe from marketing communications. • Restrict Processing: Limit how we use your data. To exercise these rights, contact us at [email protected]

We use cookies and similar technologies: • Essential Cookies: Required for platform functionality. • Analytics Cookies: To understand how you use our services. • Preference Cookies: To remember your settings and preferences. You can control cookies through your browser settings. Disabling cookies may affect functionality.

We comply with: • Saudi Arabia's Personal Data Protection Law (PDPL) • GDPR for European users • Industry-specific regulations for healthcare, finance, and government sectors We may update this policy to reflect regulatory changes. Material changes will be communicated via email or platform notifications.

For privacy-related questions or concerns: Email: [email protected] Address: Riyadh, Saudi Arabia Our data protection team will respond within 48 hours.